Refund and Returns

Refund and Returns Policy for PureChemistry.net

1. Introduction

We understand that from time to time you may wish to return a product to us. We have created this policy to enable you to return products to us in appropriate circumstances.

2. Returns

(a) We receive the returned product within 30 days following the date of delivery of the product;

(b) The returned product is unused, in its original unopened packaging, with any labels still attached, and otherwise in a condition enabling us to sell the product as new;

(c) You comply with the returns procedure set out below; and

(d) None of the exclusions set out below apply.

3. Returns Procedure

In order to take advantage of your rights under this returns policy, you must contact us to obtain a return authorization number, and then send the product to us with a covering note quoting that number.

Products returned under this policy must be sent by tracked delivery to the address we specify in our return authorization.

4. Exclusions

The following kinds of products may not be returned under this policy:

(a) Any product made to your specification;

(b) Any product made to order;

(c) Any product personalized or adapted for you; or

(d) Any product which is not suitable for return due to health protection or hygiene reasons, if you have opened the product.

5. Refunds

We will give you a refund for the price you paid to us in respect of any product properly returned by you in accordance with this policy.

We will not refund to you the original delivery charges relating to the returned product.

We will not refund to you any costs you incur in returning the product to us.

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

We will process the refund due to you as soon as possible and, in any event, within 30 days following the day we receive your returned product.

6. Improper Returns

If you return a product in contravention of this policy, and you do not have any other legal right to a refund or exchange in respect of that product:

(a) We will not refund the purchase price or exchange the product;

(b) We may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and

(c) If we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.